FAQ

ORDERS

We accept all major credit cards as well as Paypal.

Had a last minute change of heart? Contact our Customer Experience Team within 30 min of placing your order to process a cancellation. Cancellations are not guaranteed and can only be made during business hours Mon-Fri 9-5pm EST. Cancellations cannot be processed on Sat/Sun. Should you need to cancel during those times, please initiate a return once you receive your order. 

You can track your shipment’s progress using your order number and email address here

SHIPPING AND RETURNS

We currently ship to all 50 states in the U.S., as well as Canada. Where to next? Be the first to know by joining ournewsletter.

Our sets ship from our warehouse in Alabama. Our Replens ship from New York.

Absolutely. Enjoy complimentary shipping on all orders of $45 or more (U.S. only). Free shipping is also included with all Replen Plans.

We'll email or text you a tracking number once your order is processed. You can also keep track of all your orders when you create and sign into your account.

We make sure your orders are in safe hands. We use tried and trusted carriers including FedEx, UPS, and USPS Tracked in the U.S., and Ascendia in Canada.

Of course, just select ‘2-day shipping’ at checkout and we’ll speed it off to you.

Orders received before 3pm are processed the same business day. Our standard shipping is 3-6 business days.

Not a fan? We're sorry to hear that. Please email us at support@livingoutlines.com and we will help you process your return.See our full policy.

We accept returns for a full refund within 30 days of ordering.See our full policy

Happy to help! Email us at support@livingoutlines.com.

RECYCLING

1. Fold or neatly bunch up your old Replen.

2. From the poly mailer remove the following items 
- The new Replen
- The new poly mailer bag
- The pre-paid mailing label

3. Remove the new Replen from its pouch to prepare for hanging.

4. In the new poly mailer bag place the following items:
- The old Replen
- The new Replen pouch
- The old poly mailer

5.Stick the mailing label on the new poly mailer bag and mail it back to us for guaranteed recycling, and composting.

We’ll take care of the dirty work. Once received, we hand off the old shower liners to a recycling facility so that they never end up in a landfill or in the ocean. 

Yes, our mailer bags are completely compostable. They’re made of a combination of PBAT, a biodegradable polymer, and PLA which is made of plant materials such as regular field corn and wheat straw. Not sure how to compost? Just mail them back to us with your next Replen and we’ll take care of it for you.

REPLEN PLANS

A hotbed for mold, grime, and slime, the shower liner is the second dirtiest surface in our bathroom—second only to the shower floor.Combined, the two surfaces harbor 60x more bacteria than a toilet seat.

Data shows that 57% of people have kept their shower liner long enough to see mold on it. Our timely Replen Plan means never waiting until things get moldy before they get clean. 

The Replen Quizgathers information about multiple factors that affect the longevity of a shower liner, including: water (hard/soft), ventilation, usage, types of personal care products etc. The result is a personalized Replen Plan based on research, and data.

Responsible Replenishment means only getting what you need when you need it. Simply take the Replen quiz, select a Replen plan that matches your needs, and leave the rest to us. 

Responsible Replenishment means only getting what you need when you need it. The Replen Plan isa personalized replenishment plan for the part of the product that gets the dirtiest.Simply take the Replen quiz, select your personalized Replen plan, and leave the rest to us. 

Absolutely. We’ll send a reminder as the new shipment nears with an option to skip. 

You’ll get billed with the shipment of each Replen.

You can manage all details of your Replen Plan through your account under settings, including your address.

PRODUCTS

The Outlines home essentials system consists of four main components -The Keep, The Replen, The Anchors and The Curl Hooks.This simple-to-use system makes hanging and replacing your shower curtain a breeze, and its non-toxic and anti-microbial design go the extra mile to keep your home healthy and clean. Never shower next to mold and grime again.

The Outlines home essentials system consists of four main components -The Keep, The Replen, The Anchors and The Curl Hooks. This simple-to-use system makes hanging and replacing your shower curtain a breeze, and its non-toxic and anti-microbial design go the extra mile to keep your home healthy and clean. Never shower next to mold and grime again.

How do I assemble The Shower Liner System?
It's a simple 3-step process: Hang. Snap. Tuck. 

1. Hang The Keep from the shower rod hooks
2. Snap in The Replen to The Keep using the magnetic snaps
3. Tuck in The Anchors into The Replen’s corner pockets

The Shower Liner System is 71in x 71in, and fits all standard tub sizes.

As it turns out, only the bottom two-thirds of a shower liner accumulates the most dirt and grime over time, and needs timely replenishments.The Keep and Replen model is a waste-minimizing design that makes hanging, and replacing, your shower liner a breeze. 

To minimize waste, we created The Keep made to last from 100% cotton, reusable, and machine washable. And to avoid showering next to a moldy shower liner, we’ve designed The Replen—aneasy to hang, replace-as-needed, non-toxic solution that keeps your shower fresh and clean. Never stare at a moldy liner again! 

Multiple factors went into choosing Certified PEVA for The Replen. Importantly, we wanted to make sure the liner did its job of preventing water from spilling onto the bathroom floor and that it was also fast drying. Additionally, we wanted to use a material that had antimicrobial qualities, was guaranteed to be recycled, and was also offered at a friendly price-point. After thorough research, we realized that non-toxic PEVA was the best choice for the Replen part of our Shower Liner System.

Sadly, many shower liners on the market claim to be made out of PEVA but in fact are made out of PVC, a toxic non-recyclable material. Our PEVA is certified by third party labs to ensure it is 100% PEVA and nothing else.

While you can certainly wipe down the plastic shower liner with soap and water to get rid of surface stains, over time you will notice that stubborn build-up and mold will be tough to remove, and likely increase over time.

We recommend using our Replen tool to set the correct replenishment cadence for your home.

We recommend against putting the plastic Replen in the washing machine as it risks breaking apart.

Simply machine wash with cold water and tumble dry on low (or let air dry). Do not bleach. Use low iron if needed.

Rinse with soap and water, and dry. They’re also dishwasher safe. 

COMPANY

While we’d love to chat with you on the phone, unfortunately we’re not able to provide phone support at this time. Instead, we look forward to hearing from you over email and promise to respond within 24 hours. Please include any relevant details like an order number, account email, photos, or anything else that will help us serve you best.

Outlines is based in New York City.

We’re pleased to partner with hotels, gyms and other businesses. For information about placing a bulk order please email us at support@livingoutlines.com

Yes. Please email press@livingoutlines.com for more information.

Please email press@livingoutlines.com